How we handle your personal information
Last updated: September 2026
This Privacy Policy explains how 4Drive Argentina collects, uses, and protects your personal information when you visit our website and use our services. We take your privacy seriously and are committed to handling your data responsibly.
4Drive Argentina operates the website 4driveargentina.com. Our office is located in Palermo, Buenos Aires, Argentina. You can reach us at [email protected] with any questions about this policy or how we handle your data.
When you book a vehicle through our website, the booking is processed through our booking system and then forwarded to the local rental company that will provide the vehicle. That company becomes the data controller for your rental agreement and related documents.
We collect information you provide directly through our website. When you submit a contact form or send us an enquiry, we collect your name, email address, and the content of your message. If you leave a review, we collect your name, email, and the review text.
Our web server automatically logs technical information including your IP address, browser type, operating system, pages visited, timestamps, and referring website. This data helps us maintain and improve the website.
When you make a booking, we collect your name, email, phone number, flight details if relevant, and payment information for the booking advance. This data is processed by our booking system and shared with the rental company that will provide your vehicle.
The rental company requires this information to prepare your rental agreement, which you will sign when you collect the vehicle. The company uses your details to communicate pick-up arrangements, provide your voucher with their contact details, and manage the rental contract.
Payment card details for the booking advance are processed securely by our payment gateway. We do not store complete card numbers on our servers.
Our website uses cookies - small text files stored on your device - to remember your preferences and track website usage. Session cookies expire when you close your browser. Persistent cookies remain until they expire or you delete them.
We use analytics tools to understand how visitors use our website. These tools collect data about page views, session duration, traffic sources, and user paths through the site. The information is aggregated and helps us improve site structure and content.
You can control cookies through your browser settings. Blocking cookies may affect some website functionality but will not prevent you from making a booking.
We use the information we collect for several purposes. Your contact details allow us to respond to enquiries, send booking confirmations and vouchers, and provide customer support. Technical logs help us diagnose problems, prevent fraud, and maintain website security.
Analytics data guides decisions about website improvements and content updates. We do not use your personal information for automated decision-making or profiling.
We share your booking information with the rental company that will provide your vehicle. This is necessary to fulfil your booking and prepare the rental agreement. The company operates independently and has its own privacy practices.
Our payment gateway processes card transactions securely. We do not sell or rent your personal information to third parties for marketing purposes.
We may disclose information if required by law, to protect our rights, or to prevent fraud or harm.
We retain booking records and related correspondence for a period necessary to provide support and resolve any disputes. Contact form submissions and enquiries are typically deleted within two years unless ongoing correspondence requires longer retention.
Technical logs are retained for security and diagnostic purposes and are periodically purged. Payment transaction records follow requirements set by payment processors and financial regulations.
You have the right to request access to the personal information we hold about you. You can ask us to correct inaccurate data, delete your information where we no longer have a legitimate reason to keep it, or restrict how we process it.
You may object to processing of your data or request that we transfer it to another service provider where technically feasible. These rights are subject to certain legal limitations and exceptions.
To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe.
If you have questions about this Privacy Policy or how we handle your personal information, email us at [email protected]. Our office hours are Monday to Sunday, 8:00 AM to 8:00 PM (GMT-3).
We reserve the right to update this policy as our practices or legal requirements change. The date at the top of this page shows when the policy was last revised.